Two well-respected management experts deliver an authoritative manual that provides valuable insights for turning conflicts in the workplace into productive working relationships.
The toughest part of any job is dealing with the people around you. Scratch the surface of any company and uncover a hotbed of emotions—people feeling anxious about performance, angry at co-workers, and misunderstood by management. Now, in WORKING WITH...

There's no escaping problematic personalities. Learn to build positive, productive relationships with everyone in your workplace. This trouble-shooting guide is organized for quick look up, helping you identify situations that push your emotional buttons, and offering tools for defusing potentially explosive situations.

Free your workplace from drama dysfunction with these proven tools for increased office efficiency, harmony, and productivity.In The Drama-Free Office, authors Jim Warner and Kaley Klemp interweave humorous and relatable case studies with the three key skills you'll need for managing office saboteurs—be they subordinates, coworkers, or the boss. You will see your coworkers (and yourself) in this entertaining and practical blueprint for addressing

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"Everyone has a "schmuck" in their office--a difficult, disruptive person who upsets the workplace, confuses their co-workers and causes concern. No one is safe from a schmuck. They come in many sizes and shapes, such as: - Narcissus--the self-centered, condescending, attention-seeking peacock who tramples on others - The Flytrap--the bringer of chaos who can flip from angry to happy in an instant creating an office maelstrom - The Bean Counter--the...

"This book tells business owners, managers, and supervisors everything they need to know about how to identify difficult employees, how to manage them during the employment relationship, and how to terminate them in a way that reduces the company's legal risk of a wrongful termination lawsuit. It will give them the confidence to deal with problem employees directly and make the tough decision to terminate when it's clear that the situation isn't improving....

Whether you're addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every employee encounter is clear, fair, and most importantly, legal. Thankfully, HR expert Paul Falcone has provided this wide-ranging resource that explains in detail the disciplinary process and provides ready-to-use documents that eliminate stress and second-guessing about what to do and say.Revised to reflect...

Provides seven principles for developing stronger relationships and fostering better communication skills in any working environment.

Difficult employees are by far the worst part of a manager's job. Control freaks. Narcissists. Slackers. Cynics. Their outbursts, irrational demands, gripes, and countless other disruptions need to be dealt with, and you are the unlucky one with that job description. But every manager has to deal with these people. What separates the great managers is their ability to turn them into productive team players. Leading the Unleadable turns this seemingly...

"Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating...

Bumbling spy Maxwell Smart, Agent 86 for CONTROL, battles the forces of nemesis agency KAOS with a great deal of help from his partner Agent 99.