How to find the right words
(Book)

This is a book to help us locate the best possible words to get across a range of life's most difficult messages. With twenty case studies drawn from relationships, friendships, work, our families and service situations, we are gently shown what we might - in an ideal world - find ourselves saying to make our intentions known while causing minimal harm. We are guided, among other topics, to how best to end a relationship, how to make it up with a child and how gently to let down a friend who wants more. We laugh, we recognise our troubles - and we're introduced to a range of deeply empathetic ways to navigate some of our most acute social dilemmas.