Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
(Book)
Description
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Copies
| Location | Call Number | Status |
|---|---|---|
| Grande Prairie Public Library District - Stacks | 658.812 BAS | On Shelf |
| Northlake Public Library District - Adult Nonfiction | 658.812 Baca | On Shelf |
| Oak Lawn Public Library - Stacks | 658.812 BACAL | On Shelf |
More Details
Published
New York : McGraw-Hill, [2005].
Format
Book
Physical Desc
xv, 222 pages ; 21 cm.
Language
English
ISBN
007144453X
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Citations
APA Citation, 7th Edition (style guide)
Bacal, R. (2005). Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation . McGraw-Hill.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Bacal, Robert. 2005. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation. New York: McGraw-Hill.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation New York: McGraw-Hill, 2005.
Harvard Citation (style guide)Bacal, R. (2005). Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation. New York: McGraw-Hill.
MLA Citation, 9th Edition (style guide)Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation McGraw-Hill, 2005.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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