Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation
(Book)

Book Cover
Average Rating
Author
Bacal, Robert.
Published
New York : McGraw-Hill, [2011].
ISBN
9780071745062, 0071745068
Status
On Shelf
Where is it?

Description

Loading Description...

Copies

LocationCall NumberStatus
Bensenville Community Public Library District - Nonfiction658.812 BACOn Shelf
Broadview Public Library District - Stacks658.812 BACOn Shelf
Crete Public Library District - Adult Nonfiction658.812 BACAL, R.On Shelf
South Holland Public Library - Stacks658.812 BACOn Shelf

More Like This

Loading more titles like this title...

Subjects

LC Subjects
Customer services -- Terminology.
Customer services.
Dictionaries.

More Details

Published
New York : McGraw-Hill, [2011].
Format
Book
Physical Desc
xiv, 239 pages ; 21 cm.
Language
English
ISBN
9780071745062, 0071745068

Notes

General Note
"Completely revised and updated"--Cover.
Description
Sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. This book provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.

Published Reviews

Reviews from GoodReads

Loading GoodReads Reviews.

Citations

APA Citation, 7th Edition (style guide)

Bacal, R. (2011). Perfect phrases for customer service: hundreds of ready-to-use phrases for handling any customer service situation (Second edition.). McGraw-Hill.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Bacal, Robert. 2011. Perfect Phrases for Customer Service: Hundreds of Ready-to-use Phrases for Handling Any Customer Service Situation. New York: McGraw-Hill.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Ready-to-use Phrases for Handling Any Customer Service Situation New York: McGraw-Hill, 2011.

Harvard Citation (style guide)

Bacal, R. (2011). Perfect phrases for customer service: hundreds of ready-to-use phrases for handling any customer service situation. Second edn. New York: McGraw-Hill.

MLA Citation, 9th Edition (style guide)

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Ready-to-use Phrases for Handling Any Customer Service Situation Second edition., McGraw-Hill, 2011.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

Syndetics Unbound

Staff View

Loading Staff View.