BIFF : quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns
(Book)

Book Cover
Average Rating
Author
Eddy, Bill, 1948-
Published
Scottsdale, Arizona : Unhooked Books, 2014.
ISBN
9781936268726, 1936268728
Status
On Shelf
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Copies

LocationCall NumberStatus
Berwyn Public Library - Stacks303.69 EDDOn Shelf
La Grange Public Library - Stacks303.69 EDDOn Shelf

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Subjects

LC Subjects
Conflict management.
Interpersonal conflict.
Social media.

More Details

Published
Scottsdale, Arizona : Unhooked Books, 2014.
Format
Book
Physical Desc
vi, 176 pages ; 22 cm
Language
English
ISBN
9781936268726, 1936268728

Notes

Bibliography
Includes bibliographical references and index.
Description
"BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching others to use BIFF.Bill Eddy is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders"--,Provided by publisher.
Description
"Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF"--,Provided by publisher.

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Citations

APA Citation, 7th Edition (style guide)

Eddy, B. (2014). BIFF: quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns ([Second edition].). Unhooked Books.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Eddy, Bill, 1948-. 2014. BIFF: Quick Responses to High-conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns. Scottsdale, Arizona: Unhooked Books.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Eddy, Bill, 1948-. BIFF: Quick Responses to High-conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns Scottsdale, Arizona: Unhooked Books, 2014.

Harvard Citation (style guide)

Eddy, B. (2014). BIFF: quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns. [Second edn]. Scottsdale, Arizona: Unhooked Books.

MLA Citation, 9th Edition (style guide)

Eddy, Bill. BIFF: Quick Responses to High-conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns [Second edition]., Unhooked Books, 2014.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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