Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
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Copies
| Location | Call Number | Status |
|---|---|---|
| Carol Stream Public Library - Adult Nonfiction | 658.812/EVE | On Shelf |
| Glenside Public Library District - Nonfiction | 658.812 Eve | On Shelf |
| St. Charles Public Library District - Adult Nonfiction | 658.812 EVE | On Shelf |
| Villa Park Public Library - Nonfiction | 658.812 EVE | On Shelf |
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Citations
Evenson, R. (2012). Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results . American Management Association.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Evenson, Renee, 1951-. 2012. Powerful Phrases for Effective Customer Service: Over 700 Ready-to-use Phrases and Scripts That Really Get Results. New York: American Management Association.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Evenson, Renee, 1951-. Powerful Phrases for Effective Customer Service: Over 700 Ready-to-use Phrases and Scripts That Really Get Results New York: American Management Association, 2012.
Harvard Citation (style guide)Evenson, R. (2012). Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results. New York: American Management Association.
MLA Citation, 9th Edition (style guide)Evenson, Renee. Powerful Phrases for Effective Customer Service: Over 700 Ready-to-use Phrases and Scripts That Really Get Results American Management Association, 2012.