Robert Bolton

Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. But learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success. In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and not well utilized tool of active listening and explains how it...

Why is it so hard to work well with some people? More important, what can you do about it? How can you significantly improve difficult work relationships? People Styles at Work presents a practical, proven behavioral science method that you can use, day in and day out, to understand how your preferred style of working comes across to other people, "read" other people's behavior so you'll know the best way to work with them, find common ground with...