Robert Bacal
Author
Series
Publisher
McGraw-Hill
Pub. Date
©2011
Language
English
Description
This book has hundreds of ready-to-use phrases for any business occasion. From sales and profit goals to quality and productivity goals to personal development goals, this streamlined guide provides readers with the right words at the right time in every situation. Includes a guide to writing a performance plan for any employee.
Author
Series
Publisher
McGraw-Hill
Pub. Date
[2011]
Language
English
Description
Sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. This book provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.
Author
Series
Publisher
McGraw-Hill
Pub. Date
[2011]
Language
English
Description
"The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas....